1. Free trial
Every plan begins with a 14-day free trial. You save a payment method when you sign up and authorise a recurring instruction for the plan you chose, but no amount is debited during the trial — the first charge is the plan price on day 15. There is therefore nothing to refund during the trial.
Cancel at any point in those 14 days and the recurring instruction is revoked with your bank or payment provider: no charge is ever raised.
2. Cancelling a subscription
You can cancel at any time from the dashboard, and cancelling is how you stop the money: the recurring instruction is revoked with your bank or payment provider and no further amount is ever debited. Cancellation takes effect at the end of the period you have already paid for — your store stays fully functional until then, so nothing you paid for is lost.
3. Refunds
Subscription charges are not refundable. CommerceOS is billed in advance: we charge at the start of a period and the service runs for the whole of that period, so a completed charge has been earned by the access it paid for. The 14-day free trial is the evaluation window — it exists precisely so that nothing is debited until you have used the product and decided to keep it.
That means we do not refund a charge because a subscription was cancelled afterwards, and we do not prorate the unused remainder of a billing cycle. What you can always do is cancel, which stops every future charge, and keep using the platform until the period you paid for ends.
The one exception is our own error.A duplicate debit, a charge after a cancellation had already taken effect, or an amount that does not match your plan is a billing mistake, not a refund request: report it within 30 days and we refund it in full to the original payment method within 5–7 business days of approval. Your bank may take additional time to post the credit.
4. Purchases from stores on CommerceOS
If you bought a product from a store built on CommerceOS, contact that store directly — each merchant sets and honours their own refund and cancellation terms. We are the software provider and are not a party to that transaction; if you cannot reach a merchant, email us and we will help you get in contact.
5. Reporting a billing error
Email [email protected] from your account email with the charge date and amount, or call +91 97492 96134. We respond within 2 business days. Postal address: Bizzar Marketing, Murgasole, Asansol – 713303, West Bengal, India.